Privacy Policy
Last updated: March 18, 2026
1. Introduction
Seedhe ("we," "us," or "our") operates a food delivery platform connecting customers, restaurants, and delivery partners in Delhi NCR. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, and services.
2. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, delivery address, and payment information when you create an account or place an order.
- Location Data: Real-time location data when you use our delivery services, with your consent, to facilitate order pickup and delivery.
- Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
- Usage Data: Browsing history on our platform, order history, search queries, and interaction with our features.
- Restaurant Partner Information: Business name, FSSAI license details, GST number, owner details, and bank account information for payouts.
- Delivery Partner Information: Driving license, vehicle registration, Aadhaar or PAN details for identity verification, and bank account information.
3. How We Use Your Information
- To process and deliver your food orders.
- To facilitate payments between customers, restaurants, and delivery partners.
- To verify the identity and credentials of restaurants and delivery partners.
- To provide customer support and respond to inquiries.
- To send order updates, receipts, and service-related notifications.
- To improve and personalize your experience on our platform.
- To comply with legal obligations and enforce our terms of service.
4. Information Sharing
We share your information only in the following circumstances:
- With Restaurants: Your name, delivery address, and order details to prepare your food.
- With Delivery Partners: Your name, phone number, and delivery address to complete the delivery.
- With Payment Processors: Payment details to process transactions securely.
- Legal Requirements: When required by law, court order, or government authority.
We do not sell your personal information to third parties. We do not share your data with advertisers.
5. Data Security
We implement industry-standard security measures including encryption in transit (TLS/SSL), secure storage, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Order history and transaction records are retained for a minimum of 8 years as required under the Indian Income Tax Act. You may request deletion of your account and personal data, subject to legal retention requirements.
7. Your Rights
Under applicable Indian data protection laws, you have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your personal data, subject to legal obligations.
- Withdraw consent for processing your data at any time.
- Receive your data in a portable format.
8. Cookies
We use essential cookies to operate our platform and optional analytics cookies to improve our services. You can control cookie preferences through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, contact us at: